Omnichannel ticketing, knowledge base, live chat, SLA management, and automation — everything your support team needs to deliver fast, personalized, and measurable customer experiences.
Built for: Support teams, customer success, service desks
Empowering teams at 6,000+ companies
Omnichannel ticketing from email, chat, phone, social media, and web forms — every conversation becomes a trackable ticket in one unified inbox.
Embed a beautiful chat widget on your site. Real-time conversations with canned responses, file sharing, and AI-powered response suggestions.
Build a searchable help center so customers find answers instantly. Rich text editor, categories, SEO optimization, and analytics to track article performance.
Auto-assign, auto-tag, auto-escalate. Build powerful rules that eliminate repetitive work and ensure tickets reach the right agent every time.
CSAT surveys after every interaction, NPS tracking, and sentiment analysis. Know exactly how customers feel about your support experience.
Real-time dashboards for ticket volume, resolution time, first-response time, agent workload, and team performance benchmarks.
Set up email, chat, social, and web forms. Every message becomes a ticket automatically.
Route tickets to the right agents, set SLAs, and let automation handle the routine.
Respond with context, track satisfaction, and build a knowledge base for self-service.
Start free. Scale as you grow.
For small support teams
Up to 3 agents
For growing support operations
Unlimited agents
For large support organizations
Unlimited agents
Amara Okafor
VP Customer Success, CloudNine Digital
“Vekto Helpdesk transformed our support operations. Response times dropped by 60% in the first month, and our CSAT scores have never been higher.”
Marcus Weber
Head of Support, TechVista Solutions
“The automation engine alone saved us 20 hours per week. Our team can now focus on what matters — helping customers solve complex problems.”
Sarah Chen
Support Director, GrowthStack
“The best helpdesk platform we have used. Clean UI, powerful SLA management, and the knowledge base reduced our ticket volume by 35%.”
Seamlessly connect with the tools your team already uses.
Start using Vekto Helpdesk today. Available on the Pro plan.
Part of the Vekto Platform — all products work together seamlessly.
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